Returns & Exchanges

At Wildbloom, we want your experience to feel simple and reassuring. Please review our return and refund policy below.

30 days
Return window
15%
Restocking fee
5–10 days
Refund time

Return window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for change of mind.

Return eligibility

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original packaging with all tags attached
  • In the same condition you received it
  • Accompanied by your receipt or proof of purchase

Return shipping is at the customer's expense, and a 15% restocking fee applies to change-of-mind returns. Original shipping fees are non-refundable.

To start a return, contact us at support@wildbloom.shop with your order number. If your return is accepted, we'll send instructions on where to send your package. Items sent back without prior authorization will not be accepted.

We recommend using a trackable shipping method — we cannot process refunds for return packages lost in transit.

Damaged or defective items

Please inspect your order upon reception and contact us within 7 days of delivery at support@wildbloom.shop if the item is defective, damaged, or if you receive the wrong item. Please include:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the original packaging
  • A brief description of the issue

Once verified, we'll offer a full replacement or refund at no cost to you. Photo evidence is required to process damage or defect claims.

Non-returnable items

For hygiene, safety, and product integrity reasons, the following items are final sale and cannot be returned, even if unworn:

  • Pierced earrings and body jewelry
  • Intimates, bodysuits, and swimwear once the hygiene liner or seal is removed
  • Personalized, custom, or made-to-order pieces
  • Beauty and hair accessories once opened
  • Sale or clearance items marked "Final Sale"

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We do not offer direct exchanges. For a different size or item, please return the original order for a refund and place a new order.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn and unused, with tags and original packaging — and accompanied by the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5 to 10 business days, minus the restocking fee.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@wildbloom.shop.

Contact

Email: support@wildbloom.shop — we respond within one business day (Mon–Fri).